Charging & BSS assurance
Charging and billing incidents are long, fragmented and expert-dependent. Locs helps your team retrieve approved operational knowledge, analyse incidents consistently and prepare stronger vendor escalations — inside your environment, advisory only.
What this replaces
Long, repeated incidents
Charging and BSS incidents take hours to investigate, recur across shifts, and depend on a small number of experts whose knowledge is scattered across SOPs, tickets and RCA reports.
Weak vendor escalation packages
Escalations to platform vendors are slowed by incomplete evidence and inconsistent handovers between shifts.
Unsafe AI advice
Public copilots will happily suggest production-changing actions. In a live charging environment that is unacceptable.
What the governed copilot does
Structured incident intake
Capture incidents as structured facts — network function, symptoms, business impact — so analysis starts consistent.
Approved-knowledge retrieval
Answers come only from SOPs, runbooks, ticket history and RCA reports your administrators approved, with citations to the source.
Known-error matching
Match live symptoms against approved known-error records and prior RCA outcomes.
Vendor escalation preparation
Assemble evidence-backed escalation packages so platform-vendor cases move faster.
Change-impact support
Surface configuration knowledge and prior change outcomes relevant to a proposed change.
Refusal of dangerous actions
The system is advisory only: it refuses to recommend production-changing actions and says so when approved knowledge is insufficient.
Under governance, always
- Every answer cites approved sources and carries a confidence score and risk label
- Retrieval enforces role-based permissions in-query
- All activity is recorded in a tamper-evident audit trail
Output is advisory and decision-support only. The system does not execute operational actions, and refuses to recommend production-changing steps.
Deep-dive on the product site: locs.maib.io/charging-bss